FAQ's

The best way to book is directly with us. We will be cheaper than any third party site.

Contact us via email colin@dwellcomehome.com or telephone 07930 521 367 to discuss your request.

You might think this is a bit daft in todays world of instant gratification.

But we are proud dinosaurs!

We like the old fashioned touch of human interaction and prefer a couple of messages or a quick phone call to ensure that your requirements will be met exactly rather than a faceless transaction before booking and not being sure if the place will be right for you.

We think this is right for both guests and ourselves.
We are proud of our personal touch and impeccable customer service and that is what you will get if you book with us.

Some things are just worth waiting for as every single one of our guests will agree.

YES!

The vast majority of our booking come direct from organisations who book direct  with us for several months.

They keep rebooking as our places are all impeccably maintained, furnished, equipped, with good parking and the fastest broadband speed available in the areas we operate (typically 66-100Mbps).

It is not rocket science, we just consistently get the basics right. We also get a lot of bookers for several months between house moves or following fire, flood, etc at their own properties.

Definitely.

The requirements to make a place a home from home are essentially the same for both business and leisure bookers and both our operating areas are AMAZING for leisure bookers also so we welcome both.

Once we’ve determined that your dates and preferred property is available and you accept the quotation (remember we will always be cheaper than any third party site you see us on) we will send payment method.

Bank transfer is our preferred method of payment (as is commission free for us so we can pass the saving on to you, the guest) but can also take credit card and cash.

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.

Yes, every single one of our places has FREE parking. At our South Shields places there is ample free street parking typically.

In Aberdeen we have allocated free parking spaces or driveway parking for 2 vehicles at our Airyhall house.

Please let us know if you have any specific parking requirements when you enquire and we’ll make sure you get what you want.

YES!

Fully-equipped kitchen with cooker, fridge, freezer, microwave, kitchen utensils and most with dishwashers.

YES!

Let’s just say we are really flexible.

We have set our minimum stays relatively high on third party sites due to some bad experiences from the odd ‘bad apple’ who slipped through the net and disrespected us, our neighbours and our places and we do not tolerate that.

We have gained a great reputation for longer term / regular stay from business bookers and those between house moves or for longer term emergency stays.

However we take each enquiry on a case by case basis so please contact us and we will do our best to help.

Even if we can’t accommodate you directly we will point you in the right direction of associates who may be able to help for your specific needs.

Again, we operate different to a lot of operators.

We are fair.

Since the very start of the COVID pandemic we have given full refunds.

That included folks who were with us when the lockdown hit and had to leave early due to the restrictions, we refunded many many thousands of pounds but that is how we operate.

We treat folk the way we would like to be treat, the way we were brought up.

We will send you our house manual which is individual for each property. It will detail everything we can think of from where the property is, what colour the front door is, where the key box is, how the washing machine works, which tray to put the detergent in – it’s always the one marked with the Roman numeral ‘II’ folks ;), WIFI code, where to put general waste/recycling, yada, yada, yada!

We think we’ve got most bases covered 🙂

And a day or so before you arrive we will send you the check in message with key code to access the property.

Easy peasy!

We love all animals and generally welcome all pets as long as they are accompanied by responsible owners.

We ask that pets are not allowed on furniture, in bedrooms, are clean/dry when entering apartment, and are not allowed to foul on our premises.

However, if your dog is likely to bark and cause excessive noise when in the property we are unable to accommodate you out of respect to our great neighbours.

Again, let us know on enquiry and we will do our best to accommodate you.

We are parents ourselves and partly started doing what we do to have a nice base when we travelled with our (now teenage) 2 children back ‘home’ from Aberdeen to South Shields.

So yes, we welcome children to our accommodation and if get sufficient notice can provide a high chair and travel cot free of charge.

Maximum numbers of guests are stated in each property description.

If you would like a slightly larger group size please enquire and we will do our best to accommodate you.

However, we STRICTLY only allow the numbers of persons booked and paid for into the apartment.

If you would like to deviate from this please let us know during the enquiry phase.

We have measures in place to identify if this rule is broken and any guests not sticking to this house rule will have their stay terminated immediately if any additional persons enter the property as it violates our T&Cs.

Our places should ready for you by 3pm, however if we do not have guests vacating on your arrival day we are happy for you to check in earlier.

Please ask if this is possible a few days prior to your arrival.

If we can offer an earlier check in time we will and we wont try to fleece you for the privilege.

Remember we are fair.
Check out times is latest 11am strictly