FAQ's

The best way to book is directly with us. We will be cheaper than any third party site.

Contact us via email colin@dwellcomehome.com or telephone 07930 521 367 to discuss your request.

You might think this is a bit daft in todays world of instant gratification.

We like the old fashioned touch of human interaction and prefer a couple of messages or a phone call to ensure that your requirements will be met exactly rather than a faceless transaction before booking and not being sure if the place will be right for you.

We think this is right for both our great clients (which are almost exclusively business clients) and ourselves.We are proud of our personal touch and impeccable customer service and that is what you will get if you book with us.

Although we can cater for last minute emergency bookings for our regular clients, some things are just worth waiting for as every single one of our guests/clients will agree.

YES!

The vast majority of our booking come direct from organisations who book direct  with us for several weeks to months.

We get a lot of clients for several months needing emergency accommodation whilst relocating, between house moves or following fire, flood, etc at their own properties or whilst working in the area away from their own homes.

They keep rebooking as our places are all impeccably maintained, furnished, equipped, with good parking and the fastest broadband speed available in the areas we operate (typically 66-100Mbps).

It is not rocket science, we just consistently get the basics right.

We don’t really take shorter bookings these days so take very few leisure bookings.

Once we’ve determined that your dates and preferred property is available and you accept the quotation (remember we will always be cheaper than any third party site you see us on) and most importantly you agree to our T&Cs we will send our invoice for payment to secure.

Bank transfer is our preferred method of payment (as is commission free for us so we can pass the saving on to you, the guest) but can also take credit card and cash.

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.

Yes, every single one of our places has FREE parking. At our South Shields places there is ample free street parking typically.

In Aberdeen we have allocated free parking spaces or driveway parking for 2 vehicles at our houses.

Please let us know if you have any specific parking requirements when you enquire and we’ll make sure you get what you want.

YES!

Fully-equipped kitchen with cooker, fridge, freezer, microwave, kitchen utensils and most with dishwashers.

YES!

We are typically 7 night minimum stay.

We have gained a great reputation for longer term / regular stay from businesses so this aligns with the needs of our core clients.

Again, we operate different to a lot of operators.

We are fair.

Since the very start of the COVID pandemic we have given full refunds.

That included folks who were with us when the lockdown hit and had to leave early due to the restrictions, we refunded many many thousands of pounds but that is how we operate.

We treat folk the way we would like to be treat.

Well, you will already have agreed to our T&Cs (otherwise we wont take your booking).

We will send you our house manual which is individual for each property. It will detail everything we can think of from where the property is, what colour the front door is, where the key box is, how the washing machine works, which tray to put the detergent in – it’s always the one marked with the Roman numeral ‘II’ folks ;), WIFI code, and most importantly: where to put general waste/recycling.

We’ve got all bases covered.

And a day or so before you arrive we will send you the check in message with key code to access the property.

We love all animals and generally welcome all pets as long as they are accompanied by responsible owners.

Read our T&Cs and the pets section if you have pets and are thinking of booking.

We require that pets are not allowed on furniture, in bedrooms, are clean/dry when entering apartment, and are not allowed to foul on our premises.

And, if your dog is likely to bark and cause excessive noise when in the property we are unable to accommodate you out of respect to our great neighbours.

Again, let us know on enquiry and we will do our best to accommodate you if you and your pet can comply with our requirements.

We are parents ourselves and partly started doing what we do to have a nice base when we travelled with our (now teenage) 2 children back ‘home’ from Aberdeen to South Shields.

So yes, we welcome children to our accommodation and if get sufficient notice will do our best to provide a high chair and travel cot free of charge.

Maximum numbers of guests are stated on each property page.

And we STRICTLY only allow the numbers of persons booked and paid for into the apartment.

If you would like to deviate from this please let us know during the enquiry phase.

We have measures in place to identify if this rule is broken and any guests not sticking to this house rule will have their booking terminated immediately if any additional persons enter the property as it violates our T&Cs and all guests removed. 

Our places should ready for you by 4pm, however if we do not have guests vacating on your arrival day we are happy for you to check in earlier.

Please ask if this is possible a few days prior to your arrival.

If we can offer an earlier check in time we will and we wont try to fleece you for the privilege.

Remember we are fair.

Check out times is latest 10am strictly