Standards

Main Objectives: To create a comfortable home away from home for all guests (Contractors, corporate, relocation, vacation / holiday guests) at competitive prices whilst having a customer service second to none.

Our Strategy – the personal approach

I personally stay at all of our places both during renovation (which I carry out myself) so things are right from the start and I stay regularly thereafter, often with my children, so any issues, no matter how small are identified and corrected on an ongoing basis.

Our Standards – Getting the basics right!

As an absolute minimum ALL of our serviced accommodation:

✅ are well located for amenities, transport links, etc and in nice neighbourhoods.

✅ are secure, with good quality external doors and windows.

✅ are well maintained/laid out (sockets in the right places, etc).

✅ have parking (usually either drive or allocated off street, or just plain old ample free on street parking right outside the front door)

✅ have fast reliable broadband (35Mbs minimum)

✅ have easy self check in using key box

✅ have comfortable lounges/sofas & good quality TVs with Netflix, etc.

✅ have new Silent Night Zone 3 memory foam mattresses on all beds and good quality linen/towels.

✅ have a well equipped kitchen (comfortable dining space, all essential cooking equipment with essentials provided (some food basics, tea and coffee, etc) and laundry facilities.

✅ have a reliable warm heating system (usually thermostat and always controlled by the guest, not the types which has a very low max temp and where you can only boost for an hour or two).

✅ are spotlessly clean!

✅ A travel cot and high chair can also be provided on request for no additional charge.

So if you choose to stay at any of our homes for business or pleasure you can be assured that all of the above will be in place resulting in a safe, comfortable and warm environment and I am sure you will love your time there.

Colin Atkinson, Dwellcome Home, Owner/Manager..

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