About
I’m a 70s kid from north east England.
My happy childhood was spent exploring, playing football and getting up to no good in every nook and cranny in the housing estate where we lived and beyond!
I worked in bars, followed Sunderland AFC all over the country, played guitar in a band and still managed to scrape a “Desmond” (2:2) at Sunderland Uni!
My working life began as a Shipyard Chemist crawling round in double bottom tanks, and that was on a good day!
The Tyneside shipyards closed and I landed in Aberdeen, Scotland to work the Oil & Gas industry as a fire & explosion safety engineer in 2000 until I lost my contract in the industry downturn in 2015.
Oh and somewhere in between there my 2 children came along into my world. Hardly a sound base for a blooming self catering hospitality business, right?
Well, after another change of circumstances I renovated, then started to “Airbnb” my Aberdeen apartment between spending alternate weekends there with my children.
I loved welcoming guests from all over the world/UK and soon got the bug. I wanted to set up more lovely places for folk to enjoy while they were working or travelling away from home.
We renovated a Victorian townhouse maisonette, then started looking after properties for busy landlords..
And over the next few years we worked hard to add even more properties to our portfolio!
We now proudly run 16 beautiful properties, 8 in Aberdeen & 8 in South Tyneside, mostly on behalf of landlords and have become longer term stay specialists, mainly for businesses and other organisations needing emergency accommodation.
Our places are a hit with everyone so we feel we’re getting things just right!
So if you need a great place to stay in either Aberdeen or South Tyneside for work or play, or if you are a landlord/property owner in these areas, you know exactly where to come and who to contact.
Why Choose Us?
(Apart from the fact that we have amazing properties at great prices and provide local support!)
Cost Effective & Efficient
Coming from humble beginnings and a strong working class background we know how to keep things lean.
We are hands on and do most things in-house.. As a result we can keep our places cost effective and excellent value.
Consistent & Reliable
We are not the cheapest but we were the best and WILL NOT LET YOU DOWN. We have NEVER had ONE bad review from many 100s and over 7 years of operation
Transparency
Search Dwellcome Home and you will find nothing but good reviews. And many of our guests do not leave us reviews yet return again and again. But like 99% of them, book direct with us for best availability, price and service.
Focused
No portfolios of 100s of properties spread over vast areas to get distracted by. We manage a realistic number of places with great efficiency.
Integrity
Many operators cancel a booking if they can take a booking at a higher price (upselling) during high demand times, etc.. We don't play auction games with our guests!
Flexible
We will always try to work with our clients to get something that fits their needs. And once guest book with us, if they might need the property for longer we will ensure it remains available.
Well Maintained
We inspect regularly, so all issues are identified and corrected on an ongoing basis.
Well Thought Out
We stay at all of our places during renovation so things are right from the start. Down to sockets in the right places.
Quality
If you need to cancel for a genuine reason we will likely refund you. During and after the lockdown we FULLY refunded every single guest.
Direct Personal Communication
You deal directly with me; the person who knows each place and area inside out. Not a virtual assistant in some far flung place who has never seen the area, let alone the property.
Fair
If you need to cancel for a genuine reason we will likely refund you. During and after the lockdown we FULLY refunded every single guest.
Focused
I don't juggle a day job or delivering serviced accommodation “mentoring” or “expert training courses.” Our sole focus is on our properties and providing top service to our amazing guests. No other distractions. We are focused on you and out places.
Emergency Support!
We have an amazing support team of cleaners & tradespeople (and if all else fails my mam will pop round!)
Assurance
Assurance is provided by our consistent 10/10 & 5/5 reviews. Just ask Google! If we drop a point, we are gutted and do our best to rectify genuine issues. But you can't please everyone...